This Rental Policy explains the main rules, requirements and conditions for renting a car through GoCar Funchal Madeira. Our goal is to make the booking process clear and transparent, so you always know what to expect before arrival. Please read the information below carefully to ensure a smooth rental experience.

1. Driver Requirements

Minimum driver age: usually 21 to 23 years old depending on the car group.
A valid driving licence held for at least 1 year is required.
International Driving Permit may be required for non EU licences.
Additional drivers must be added during booking or at pickup.

2. No Deposit and No Credit Card Options

Many cars on our platform offer No Deposit rental.
No Credit Card options allow payment with a debit card or cash, depending on the supplier.
Exact conditions for each car are shown during booking.
Suppliers may require full insurance to offer a no deposit service.

3. Payment Conditions

Some bookings require a small online prepayment.
The remaining amount is paid on arrival at pickup.
Accepted payment methods vary by supplier: debit card, credit card or cash.
All prices shown on the website are final and include taxes.

4. Insurance

Basic insurance is included for all cars (CDW or similar).
Additional coverage options may be offered at pickup.
Insurance does not typically cover negligence, off road driving or drunk driving.
Damage to tires, windows or interior may require additional protection.

5. Fuel Policy

The most common policy is Full to Full.
The car must be returned with the same fuel level as at pickup.
Missing fuel may result in extra charges set by the supplier.

6. Mileage

Most rentals include unlimited mileage unless specified otherwise.
For limited mileage offers, extra km fees apply as shown in the rental conditions.

7. Pickup and Return

Pickup locations include Madeira Airport and multiple points in Funchal.
Exact pickup instructions are sent by email after booking.
The car must be returned at the agreed time to avoid late return fees.
Early return does not guarantee partial refunds.

8. Driver Responsibilities

Respect all local traffic laws and speed limits.
Use low gear when driving on steep mountain roads.
Do not smoke inside the vehicle unless explicitly allowed.
Report any incident or damage to the supplier immediately.

9. Prohibited Use

No off road driving.
No driving under the influence of alcohol or drugs.
No leaving the island without written permission.
No towing or pushing another vehicle.

10. Additional Fees

Young driver fee may apply for drivers under 25.
One way rentals may include an extra cost.
Out of hours pickup or drop off may incur a fee.
Lost keys or documents are charged according to supplier rates.

11. Booking Changes and Cancellation

Most bookings include free cancellation before pickup time.
To change dates or car group, contact support or modify through your confirmation email.
If the supplier cannot provide the reserved car, a similar or upgraded model will be offered.

12. Contact and Support

For any questions regarding your rental, pickup instructions, insurance or booking details, you can always contact our support team. We assist with communication between you and the local supplier to ensure everything goes smoothly.

Thank you for choosing GoCar Funchal Madeira. We wish you a safe and enjoyable driving experience.